Payment: We accept payment via PayPal. We do not see any of the payment details, this is all kept secure between you and Paypal.

We are currently only posting website orders to the UK.

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Products: Please note that all products are used at the risk of the buyer, we do not accept any responsibility for loss, damage or injury howsoever caused. Purchasing from our website and eBay shop confirms acceptance of these terms.

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Postage and Delivery: Delivery is free to the UK. At the moment we post only to the UK and due to the coronavirus outbreak we are posting once a week on a Wednesday. International orders will be available soon.

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Order are usually dispatched within 3-5 working days of cleared payment, though please allow longer at busy times of the year, our working days are Monday to Friday not incl Bank Holidays. We do not post on a Saturday. Non Delivery: In the rare event that your package does not arrive, please let us know and we will look into it with the service provider.

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We post out via Royal Mail. If no one is at home when the post man comes to deliver your item (it may not be your usual one as sometimes larger items are sent out separately) they should leave you a card. Sadly this does not always happen. If your item has not arrived after 2-3 working days or our dispatch email then please contact your local sorting office (not post office) as 9 times out of 10 your parcel will be sat there waiting to be collected. If your item is not there, please email us, we can then put in a claim with Royal Mail and either issue a refund or replacement.

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Please note: Royal Mail does not consider items to be lost until after 15 days have passed, it is only after that we can put in a claim for a lost item.

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Damaged Items: If your item arrives with damaged packaging and it requires signing for, please make sure that you sign it “not inspected”. If the item inside is also damaged please email us photos of both the damaged package and item to culverstonewitch@hotmail.com refunded and we will submit a claim to the relevant delivery service for the damage. We may ask that the item is returned at our cost to aid our claim.

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Returns: Please notify us within 7 days of your item arriving If you wish to return it. please email us on at culverstonewitch@hotmail.com with the following information: Name, Address, item(s) to be returned and reason for return and whether you wish to have a replacement or a refund. We will reply with a return authorisation number. Please do not return an item without this authorisation as it may not be accepted. Returns should be sent to: The Culverstone Witch, 10 Collis Street, Rochester, Kent, ME2 3BE. Please note that this is a postal address only. We do not have a shop or anywhere to collect goods from.

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Please Note: For hygiene and health reasons we cannot accept earrings, oils and herbs for return. We also cannot accept personalised orders or custom orders for return. Items must be returned within 14 days in original packaging and unopened. Please obtain a proof of posting as we cannot refund on lost items. This is then down to Royal Mail to refund to you.

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Subscription Boxes: Our subscription boxes are non returnable and non refundable.

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Stock: We try to keep our stock levels accurate, though sometimes we do sell out of a item before we have a chance to update our website and put the item "out of stock", if this happens we will contact you as soon as possible and either offer a refund, alternative item or to put the item on order if we are expecting a delivery.

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Overseas Customers: Due to the current situation with the Coronavirus we are only posting website orders to UK addresses. We will continue to post Subscription Boxes worldwide.

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Discount Codes: Discount codes may be withdrawn at any time without any prior notification or reason given. A maximum discount will be applied to all discount codes.

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Copyright and Trademarks: The content of this site remains the property of The Culverstone Witch. Some parts of the site may have been used with the permission of the artist or supplier and the ownership remains theirs. No part of this site may be reproduced without permission from the copyright holder or material owners.

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Magic and Spells: We cannot be held responsible for any outcome from using the spells, herbs, blends, oils and other magical material or workings. These are used at the user’s risk. Any items with healing properties or uses should not be used as a replacement for medical advice and treatment, please seek advice from a doctor.

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By law we are required to state that all our items are sold for entertainment purposes only.

Herbs and oils should not be used by pregnant women and should be kept out of reach of pets and children as some may have side effects when miss-used. We advise that you research your herbs and oils carefully and learn their restrictions, if any. If an allergic reaction occurs, cease using immediately and seek medical advice. If you choose to use the oils to anoint yourself, we advise that you carry out a skin test first. Herbs and oils are not for internal consumption and are for craft and magical use only.

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Privacy Policy: We will never share your details with a third party, nor do we store your details on our computer system, unless you have subscribes to our newsletter in which case we only hold your name and email address. We do not see any of your payment details which you submit to PayPal, they just email us a conformation of payment. You will receive a automated order conformation message and then a email when your item is dispatched. We will not contact you for any other reason unless there is a problem with an item on your order or a delay.

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Please ensure you include a telephone number on your order, this is solely for the use of the courier. Some couriers will not accept a parcel unless we supply a contact telephone number for the recipient.

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Acceptance of Terms: By using this site you are confirming that you agree to our terms and conditions. If you do not agree to these terms you should exit the site now. Company Details: The Culverstone Witch, 10 Collis Street, Rochester, Kent, ME2 3BE

Email: culverstonewitch@hotmail.com

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The Culverstone Witch Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at culverstonewitch@hotmail.com or by mail using the details provided below:

 

The Culverstone Witch 10 Collis Street, Rochester, Kent, ME2 3BE, United Kingdom